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Lenovo ThinkSystem SR850 V2 - Appendix A. Getting help and technical assistance; Before you call; Attempt to resolve the problem yourself; Gathering information needed to call Support

Lenovo ThinkSystem SR850 V2
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Service Action:
1. Review PD Steps.
2. Redownload the update package for LXPM, UEFI, XCC and reapply it using (onecli or XCC WEB GUI).
3. If problem persists, escalate to next level of support
FQXPMUP0208M: Failed to execute reboot BMC command
Severity: Error
User Action:
1. Restart BMC via supported method and reboot the system.
2. Reflash BMC firmware.
3. If the problem persists, perform AC reset or virtual reseat.
Note: When performing AC reset, after powering off AC, wait several seconds before powering on
AC. After AC power is restored, power on the host system.
4. If the problem persists, please contact technical support.
Service Action:
1. Review PD Steps.
2. ReDownload the update package for LXPM, UEFI, XCC and apply it using (onecli or XCC WEB).
3. Remove CMOS battery for 30 seconds to clear memory contents, and reinsert the battery.
4. If problem persists, escalate to next level of support
FQXPMVD0001H: Failed to get VPD data.
Severity: Warning
User Action:
1. Press "Back" button and press "Update VPD..." button again.
2. Perform AC reset or virtual reseat if step 1 failed.
Note: When performing AC reset, after powering off AC, wait several seconds before powering on
AC. After AC power is restored, power on the host system.
3. If the problem persists, please contact technical support.
Service Action:
1. Review PD Steps.
2. Verify XCC FRU with OneCLI
3. If problem persists, escalate to next level of support
FQXPMVD0002H: Failed to update the VPD data.
Severity: Warning
User Action:
1. Press "Update" button on VPD update page.
2. Perform AC reset or virtual reseat if step 1 failed.
Chapter 4. XClarity Provisioning Manager events 273

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