13
Problem Possible Solution
Strange smell coming
from the air purifier.
Clean the filters and aroma pad or replace if necessary.
Contact Customer Support (see page 16).
Avoid using your air purifier in an area with high humidity.
The Check Filter Indicator
light is still on after
replacing the filters.
Reset the Check Filter Indicator (see Resetting the Check Filter
Indicator Light, page 10).
The Check Filter Indicator
light has not turned on
within 8 months.
The Check Filter Indicator light is a reminder for you to check the
filters and will light up based on how long the air purifier has been
used (see When Should I Replace the Filters?, page 11). If you
don’t use your air purifier often, the Check Filter Indicator light will
take longer to turn on.
The Check Filter Indicator
light turned on before 6
months.
The Check Filter Indicator light is a reminder for you to check the
filters and will light up based on how long the air purifier has been
used (see When Should I Replace the Filters?, page 11). If you
run your air purifier frequently, the Check Filter Indicator light will
turn on sooner.
If your problem is not listed, please contact Customer Support (see page 16).
TROUBLESHOOTING CONT.