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Humidifier makes a loud or
unusual noise.
Make sure the water tank is properly in place
(see Getting Started, page 9).
Set mist level to a lower setting.
Empty the base chamber. Place the humidifier base properly on the
water tank, then refill the tank.
The water pump makes sound when it is refilling the base chamber. This
is normal.
The humidifier may be malfunctioning. Stop using the humidifier and
contact Customer Support (see page 27).
Mist leaks from the base.
Make sure the water tank is properly in place
(see Getting Started, page 9).
White dust appears around
the humidifier.
We recommend using purified or distilled water to fill the humidifier.
Avoid using water with high mineral content, such as tap water.
Clean the humidifier (see Care & Maintenance, page 16).
Water visibly leaks from the
humidifier.
Avoid running the humidifier in a room with over 60% relative humidity.
Wipe any excess water o the top and bottom of the base.
Do not shake the humidifier.
Make sure to place the humidifier on a flat, level surface.
Check the water tank for leaks. If there are leaks, contact Customer
Support (see page 27).
The area around the
humidifier is damp or wet
from condensation.
Humidity may be too high. Turn down the mist level, turn o the
humidifier, or open a door or window to the room.
Open a window to ensure proper airflow for the humidifier, or move the
humidifier to a more well-ventilated room.
Make sure the water tank is properly in place
(see Getting Started, page 9).
When filling the water tank, wipe o excess water from the water tank
and humidifier base.
Mold grows inside the
humidifier.
Clean the water tank and base chamber regularly (see Care &
Maintenance, page 16).
lights up red.
Fill the water tank.
Place the humidifier base properly on the water tank.
Problem Possible Solution
TROUBLESHOOTING (CONT.)
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