22
Mold grows inside the
humidifier.
Clean the water tank and base chamber regularly (see Care &
Maintenance, page 15).
lights up red.
Fill the water tank.
Place the water tank properly on the base.
Clean the water filter (see page 17) or replace it with a new one.
To request a new water filter, contact Customer Support (see page 26).
Essential oil has little or no
smell.
Add more essential oil. For best results, use pure essential oil.
Display shows an incorrect
humidity percentage.
The room may be larger than the humidifier’s eective range. Move to
a room smaller than 215–430 ft² / 20–40 m².
Moisture may have built up inside the humidity sensor. Make sure the
nozzles are facing away from the aroma box so that mist does not
settle on the sensor inside the aroma box (see diagram in Getting To
Know Your Smart Humidifier, page 8). Turn o the humidifier, remove
the aroma box, and allow the sensor to air dry.
If the humidifier is placed within 12 inches / 30 cm of a wall or in a
corner, the humidity sensor cannot provide a proper reading for the
relative humidity in the room.
The humidity sensor will give an improper reading if it is exposed to
dust. Avoid using the humidifier in dusty rooms. Avoid using tap water
in the humidifier as this can increase dust in the air.
The humidity level isn’t
changing in my room.
Use a higher mist level setting.
Depending on your environment, the humidifier may take longer to
humidify your air.
The room may be larger than the humidifier’s eective range. If the
room is larger than 215–430 ft² / 20–40 m², the humidifier will not be
as eective.
Display shows Error Code
“E1”, “E2”.
The humidifier is malfunctioning. Contact Customer Support
(see page 26).
If your problem is not listed, please contact Customer Support (see page 26).
Problem Possible Solution
Troubleshooting (cont.)
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