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If your problem is not listed, please contact Customer Support (see page 18).
TROUBLESHOOTING (CONT.)
Problem Possible Solution
The air purifier is producing
an unpleasant odor.
Replace the filter (see page 14).
Make sure that the air purifier is in a room where the
relative humidity is less than 85% RH. Higher humidity
levels may cause mildew to grow on the filter.
is still illuminated after
replacing the filter.
Reset (see page 13).
has not turned on within
8 months.
is a reminder for you to check the filter and will light
up based on how much the air purifier has been used
(see page 13). If you don’t use your air purifier often,
will take longer to turn on.
turned on before 6
months.
is a reminder for you to check the filter and will light
up based on how much the air purifier has been used
(see page 13). If you run your air purifier frequently,
will turn on sooner.
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