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60
5.7
COMPONENT
LEVEL
TROUBLESHOOTING
t~e
recognize
that
for
many
lv1.93
owners
lack of
test
equipment or
familiarity
with
digital
techniques will prevent
them
from
being able to
efficiently
trouble-
shoot to the
component
level.
For
these individuals Lexicon provides a
module
exchange
program
and
fast
turn around factory
service.
For
owners
and
service
centers
who
plan to perform
component
level
repair
of
the M.93, the
PRIME
TIME
MODEL
93
SERVICE
MANUAL,
Lexicon
DOC.
NO.
070-1227
is
available
at
a
nominal
charge.
5.8
RETURNING
UNITS
FOR
REPAIR
If
it
becomes
necessary to return a module, or
machine
for
service,
bear in
mind
that
Lexicon assumes
no
responsibility
for
units
in
shipment
from
custo-
mer
to
factory,
whether in
or
out of warranty.
It
is
important,
therefore,
that
shipments
be
well packed, properly insured,
and
consigned to a
reliable
agent, such as
UPS
or Federal Air Express.
Be
sure to include (in the carton)
a note explaining the nature
of
the problem, referencing
any
conversation with
Lexicon personnel,
detailing
the preferred shipping method,
and
indicating a
date
when
the
unit
is
needed again.
It
is
also
important to provide
us
with
the
name
and
telephone
number
of
a person
we
may
contact should
any
questions
arise.
5.9
MODULE
RETURN
In
the event
that
a
defective
module
is
clearly
identified,
Lexicon can usually
provide a repair/exchange
module
in advance
of
receipt
of the defective
module.
For
warranty
repairs,
Lexicon will ship prepaid
by
UPS,
UPS
Blue
Label, or
US
Air Mail.
If
faster
turn-around
is
needed, Lexicon
can
ship
by
Federal Air
Express
or
other
expedited
air
service,
usually
resulting
in
24
hour delivery
if
the customer
is
near a major
airport.
In
the case
of
an
expedited shipment,
however, the customer
is
expected to
pay
shipping.
5.10
REPLACEMENT
PARTS
Replacement
parts
and
service
manual
may
be
ordered
from
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