Action Yes No
Step 1
Reduce the toner darkness.
a From the Quality menu on the printer control panel, reduce the
toner density.
Note: 4 is the factory default setting.
b Resend the print job.
Did the gray background disappear?
The problem is
solved.
Go to step 2.
Step 2
a Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b Resend the print job.
Did the gray background disappear?
The problem is
solved.
Contact
customer
support.
Horizontal voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
a Make sure your software program is using a correct fill pattern.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Load the specified tray or feeder with a recommended type of
paper.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 3. The problem is
solved.
Troubleshooting 171
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