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CS310
Lexmark CS310 User Manual
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CS310, CS410, CS510, and C21312
Machine Type 5027-2x0, -4x0, -6x0, -639
Service Manual
•
Star
t diag
nos
tics
•
Maintenance
•
Safety and notices
•
Trad
emarks
•
Index
June 10, 20
14
www.lexmark
.com
P/N 12G3220
2
Table of Contents
Default Chapter
1
Service Manual
1
Product Information
2
Edition Notice
2
June
2
Table of Contents
3
Notices and Safety Information
11
Laser Notices
11
Safety Information
14
Preface
19
Service Manual Conventions
19
Change History
19
General Information
23
Media Guidelines
23
Paper Guidelines
24
Unacceptable Paper
25
Selecting Paper
25
Selecting Preprinted Forms and Letterhead
25
Supported Paper Sizes, Types, and Weights
26
Supported Paper Sizes
26
Supported Paper Types and Weights
28
Using Recycled Paper and Other Office Papers
29
Data Security Notice
30
Tools Required for Service
30
Diagnostic Information
33
Troubleshooting Overview
33
Performing the Initial Troubleshooting Check
33
Power-On Reset (POR) Sequence
34
Using Safe Mode
34
Fixing Print Quality Issues
35
Initial Print Quality Check
36
Toner Smear Check
36
Background or Toner Fog Check
37
Blank Pages Check
39
Blurred or Fuzzy Print Check
40
Half-Color Page Check
40
Horizontal Banding Check
41
Horizontal Line Check
41
Missing Image at Edge Check
41
Toner Specks Check
42
Narrow Vertical Line Check
42
Random Marks Check
42
Residual Image Check
43
Solid Color Pages Check
43
Vertical Banding Check
44
Light Print on Solids Check
44
Color Problems Check
44
Paper Jams
45
Avoiding Jams
45
Understanding Jam Messages and Locations
47
200 Paper Jams
48
Paper Jams
52
Paper Jam Messages
54
23Y Paper Jams
57
24Y Paper Jams
64
25Y Paper Jams
68
Understanding Printer Messages
71
Understanding the Printer Messages
72
Printer Hardware Errors
80
110 Errors
82
Printhead Service Check
83
Errors
84
Fuser Service Check
86
126 Errors
90
141 Errors
93
147 Errors
95
Errors
97
Steps before Starting the 9Yy Service Checks
98
900 Errors
100
System Software Error Service Check
101
91Y Errors
106
938 Errors
106
95Y Errors
107
96Y Errors
110
97Y Errors
111
982 Errors
112
Base Printer Symptoms
114
Bin-Full/Narrow Media Sensor Service Check
115
Toner Meter Cycle (TMC) Card Service Check
117
Dead Printer Service Check
117
Front Door Sensor or Switches Service Check
119
Operator Panel (Display Is DIM and Unchanging) Service Check
123
Operator Panel (Displays All Diamonds, no Beeps, or Five Beeps) Service Check
127
Operator Panel (Display Blank) Service Check
131
Operator Panel (One or more Operator Panel Buttons Fail) Service Check
135
Operator Panel USB Cable Service Check
136
USB Service Check
137
Network Service Check
137
Input Option Hardware Errors
139
550-Sheet and 650-Sheet Trays Input Option Symptoms
140
Tray (X) Sensor Service Check
140
Option and Media Size Not Recognized Service Check
142
Double Feed and Printout Skewed Service Check
144
Failed to Load/Feed from Multipurpose Feeder Service Check
147
Failed to Feed from Option Tray and Leading Edge Damaged Service Check
149
Tray 2 or Tray 3 Not Detected Service Check
152
Tray 2 or Tray 3 Missing Service Check
154
Tray 2 or Tray 3 Empty Service Check
157
Incompatible Tray 3 Service Check
159
Service Menus
163
Understanding the Printer Control Panel
163
Using the Printer Control Panel
163
Understanding the Colors of the Indicator Light and Sleep Button Lights
165
Diagnostics Menu
166
Entering Diagnostics Mode
166
Registration
167
Skew
168
Quick Test
168
Alignment Menu
169
Misc Tests
170
Print Tests
171
Feed Tests
171
Print Quality Test Pages
172
Hardware Tests
172
Duplex Tests
173
Duplex Left Margin
175
Input Tray Tests
176
Base Sensor Test
176
Device Tests
177
Printer Setup
178
Serial Number
179
Model Name
179
Ep Setup
181
TPS Setup: Right or Left
181
TPS Setup: Reset Color Cal
182
TPS Setup: Cal Ref Adj
182
Reports
182
Event Log
183
Exit Diagnostics
184
Configuration Menu
184
Entering Configuration Mode
184
Print Quality Pages
185
Fuser Cleaning Process
185
Reports
185
Color Trapping
186
Tray Insert Msg
186
Panel Menus
186
PPDS Emulation
186
Download Emuls
186
Safe Mode
186
Demo Mode
187
Energy Conserve
187
Auto Color Adjustment
187
Auto Align Adj
187
Color Alignment
188
Paper Prompts
188
Envelope Prompts
188
Action for Prompts
189
Jobs on Disk
189
Disk Encryption
189
Font Sharpening
190
Require Standby
190
UI Automation
190
LES Applications
190
Key Repeat Initial Delay
190
Key Repeat Rate
191
Clear Supply Usage History
191
Clear Custom Status
191
USB Speed
191
Automatically Display Error Screens
192
USB Pnp
192
Restore Factory Defaults
192
ADF Edge Erase
193
Size Sensing
193
Factory Defaults
194
Exit Config
194
Entering Invalid Engine Mode
194
Entering Recovery Mode
195
Accessing the Network SE Menu
195
Accessing the Service Engineer (SE) Menu
195
Repair Information
197
Removal Precautions
197
Data Security Notice
197
Handling ESD-Sensitive Parts
198
Controller Board/Control Panel Replacement
198
Restoring the Printer Configuration after Replacing the Controller Board
199
Restoring Solutions, Licenses, and Configuration Settings
202
Updating the Printer Firmware
203
Backing up Esf Solutions and Settings
204
Ribbon Cable Connectors
205
Zero Insertion Force (ZIF) Connectors
205
Horizontal Top Contact Connector
206
Horizontal Bottom Contact Connector
209
Vertical Mount Contact Connector
212
Horizontal Sliding Contact Connector
215
Low Insertion Force (LIF) Connector
218
Removal Procedures
219
Left Side Removals
219
Left Cover Assembly Removal
219
Drive Unit Motor Removal
220
EP Drive Assembly Removal
221
Low-Voltage Power Supply (LVPS) Assembly Removal
226
Fuser Exit Sensor Removal
228
Bin-Full/Narrow Media Sensor Flag Removal
231
Speaker Removal
232
Right Side Removals
232
Right Cover Assembly Removal
232
Toner Supply Door Removal
233
Fuser Drive Motor Assembly Removal
234
Toner Meter Cycle (TMC) Card Removal
234
Toner Density Sensor (TDS) (Left or Right Sensor) Removal
236
Developer Unit Removal
238
High-Voltage Power Supply (HVPS) Removal
239
Image Transfer Unit (ITU) Removal
243
Imaging Unit (IU) Removal
246
Toner Cartridge Contacts Removal
248
Waste Toner Bottle Removal
250
Waste Toner Bottle Contact Block Removal
251
Front Removals
252
Front Cover Assembly Removal
252
Operator Panel Bezel Removal
254
Operator Panel Removal (for CS310 Models Only)
254
Operator Panel Removal (for CS410 Models Only)
256
Operator Panel Removal (for CS510 Models Only)
259
Operator Panel Logo Plate Removal
262
USB Port Connector Removal
263
Duplex Reference Edge Removal
265
Fuser Assembly Removal
267
Exit Deflector Removal
269
Right Output bin Deflector Removal
271
Bottom Removals
271
Pick Tires Removal
271
Lower Left Frame Removal
273
Lower Right Frame Removal
280
Duplex Sensor Removal
284
Tray Present Sensor Removal
285
Paper Pick Motor Drive Assembly Standard Tray Removal
287
Rear Side Removals
290
Rear Cover Removal
290
Controller Board Removal
291
Top Side Removals
294
Top Cover Assembly Removal
294
Bin-Full/Narrow Media Sensor Removal
297
Printhead Removal
299
Options Removals
300
650-Sheet Duo Drawer Tray Assembly Removal
300
650-Sheet Duo Drawer Assembly Removal
301
Dust Cover Removal
302
Pick Tire Removal
303
Component Locations
305
Controller Board Connectors
305
Maintenance
313
Inspection Guide
313
Scheduled Maintenance
314
Maintenance Kits
314
Preventive Maintenance
314
Device-Specific Preventive Maintenance
314
Lubrication Specification
315
Cleaning the Printer
315
Cleaning the Exterior of the Printer
315
Cleaning the Printhead Lenses
315
Parts Catalog
316
Legend
316
Assembly 1: Covers
317
Assembly 2: Frames
321
Assembly 3: Electronics
323
Assembly 4: Cables and Sensors
327
Assembly 5: Media Drawers and Trays
329
Assembly 6: Options and Miscellaneous
331
Appendix A: Printer Specifications
333
Power Specifications
333
Electrical Specifications
333
Operating Clearances
334
Acoustics
336
Environment
336
Processor
337
Appendix B: Options and Features
339
Available Internal Options
339
Media Handling Options
339
Option Configurations
340
Appendix C: Theory of Operation
343
Paper Path and Transport Components
343
Paper Path Information
343
Transport Components
344
Bubble Sensors
344
Duplexing
345
Print Engine Theory
346
Electrophotographic Process (EP Process)
346
Electrophotographic Process Basics
346
Color Theory
350
What Is Manual Color Correction
351
Appendix D: Acronyms
355
Acronyms
355
Appendix E: Screw and Retainer Identification Table
357
Screw and Retainer Identification Table
357
Index
360
Part Number Index
367
Part Name Index
371
Other manuals for Lexmark CS310
Quick Reference
12 pages
Setup Sheet
2 pages
Quick Refence Guide
11 pages
5
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Lexmark CS310 Specifications
General
Brand
Lexmark
Model
CS310
Category
Printer
Language
English
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