Action Yes No
Step 9
• For 550 input option, replace the optional 550-sheet drawer.
• For 650 input option, replace the optional 650-sheet duo drawer.
Does this fix the problem?
Problem resolved. Go to step 10.
Step 10
a Turn off the printer.
b Remove the rear cover. See
c Disconnect the cable at JOPT1 on the controller board.
d Turn the printer on.
e Measure the voltages below:
JOPT1:
• Pin 2: Ground
• Pin 3: Ground
• Pin 5: +24 V dc
• Pin 6: Ground
• Pin 7: +5 V dc
• Pin 9: Ground
• Pin 10: Ground
Are the voltages correct?
Contact your next level
of support.
Replace the controller
board. See
“Controller
board removal” on
page 291.
Failed to feed from option tray and leading edge damaged service check
Action Yes No
Step 1
a Fan the media.
b Verify the proper tray settings for the media.
c Verify the input source.
d Check the condition of the multipurpose feeder pick tires.
e Make sure the tray is fully inserted.
f Refer to media specifications and check the condition of the media.
g Make sure the media is free from damage and defects.
Does the error remain?
Go to step 2. Problem resolved.
Step 2
Is the machine using both 650 and 550 input option tray?
Go to step 3. Go to step 4.
5027
Diagnostic information
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