System software error service check
Note: Make sure to perform the “Steps before starting the 9yy service checks” on page 98 before proceeding.
There are different types of 900.xx errors that can occur. There may be a communication problem (bad cable, network
connection, and so on) software issue, or a hardware problem with the controller board of ISP (Internal Solutions Port).
The communication and software aspects should be checked first. Determine if the problem is constant or intermittent.
use the troubleshooting procedure below to isolate the issue. Take any notes as instructed. You will need that
information in the event you need to contact your next level support.
Note: Before troubleshooting, determine the operating system used when the error occurred. If possible, determine
whether or PostScript or PCL files was sent to the device when the error occurred. Ask the customer which Lexmark
Solutions applications are installed on the device.
Actions Yes No
Step 1
POR the printer.
Does the error occur?
Go to step 2. Problem resolved.
Step 2
a Write down the exact 900.xx error code displayed on the device.
b Turn the device off.
c Clear the print queues.
d Disconnect all communication cables, and remove all memory
options.
e Remove all ISP and modem cards.
f Restart the device into diagnostic mode.
For CS310 models, turn the printer off, press and hold Down and
Right, turn the printer on, and then release the buttons when the
installed memory and processor speed displays.
For CS410 and CS510 models, turn the printer off, press and hold 3
and 6, turn the printer on, and then release the buttons when the
installed memory and processor speed displays)
Does the 900.xx error occur during startup?
Go to step 3. Go to step 6.
Step 3
Check all the cables connected to the RIP board for proper connectivity.
Are the cables properly connected?
Go to step 5. Go to step 4.
5027
Diagnostic information
101
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