Actions Yes No
Step 4
Properly connect the cables to the RIP board. Restart the device into
diagnostic mode.
Does the 900.xx error reoccur during startup?
Go to step 5. Go to step 6.
Step 5
Replace the RIP board, and restart the device.
Does this fix the problem?
Note: If an error, different from the original 900.xx, is displayed, then
consult the service check for that error.
Problem resolved. Go to step 31.
Step 6
Print the following:
• Error log
• Menu settings page
• Network settings page
Does the 900.xx error reoccur while these pages are printing?
Go to step 31. Go to step 7.
Step 7
Reattach the communications cable. Restart the printer to operating
mode. Send the printer a print job.
Does the 900.xx error reoccur?
Note: Before performing this step, write down this information about
the file being sent to the printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)
Go to step 8. Go to step 10.
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Diagnostic information
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