Actions Yes No
Step 17
Are the other devices on the wireless network communicating properly?
Go to step 18. Contact the network
administrator.
Step 18
Verify that the wireless card is properly seated on the controller board.
Is the wireless card seated correctly?
Go to step 20. Go to step 19.
Step 19
Properly reseat the wireless card.
Did this fix the problem?
Problem resolved. Go to step 20.
Step 20
If there is an attached antenna, is the antenna damaged?
Go to step 22. Go to step 21.
Step 21
Replace the antenna.
Did this fix the problem?
Problem resolved. Go to step 22.
Step 22
Verify that the antenna is properly connected to the wireless card.
Is it connected correctly?
Problem resolved. Go to step 24.
Step 23
Properly connect the antenna.
Did this fix the problem?
Problem resolved. Go to step 24.
Step 24
Replace the wireless card.
Did this fix the problem?
Problem resolved. Go to step 25.
Step 25
Replace the controller board. See
“Controller board removal” on
page 291.
Did this fix the problem?
Problem resolved. Contact your next level
of support.
Input option hardware errors
• “550‑sheet and 650‑sheet trays input option symptoms” on page 140
• “Tray (x) sensor service check” on page 140
• “Option and media size not recognized service check” on page 142
• “Double feed and printout skewed service check” on page 144
• “Failed to load/feed from multipurpose feeder service check” on page 147
5027
Diagnostic information
139
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