USB service check
Actions Yes No
Step 1
Is the USB cable properly connected to the printer and host PC?
Go to step 2. Properly connect the
cable at both ends.
Step 2
Try a different USB cable.
Does this fix the issue?
Issue fixed. Go to step 3.
Step 3
Connect a different device to the USB cable.
Did the host PC see the device?
Replace the controller
board. See
“Controller
board removal” on
page 291.
There is an issue with
the host machine.
Network service check
Note: Before starting this service check, print out the network setup page. This page is found under
Menu>Reports>Network Settings. Consult the network administrator to verify that the physical and wireless
network settings displayed on the network settings page for the device are properly configured. If a wireless
network is used, then verify that the printer is in range of the host computer or wireless access point, and there is no
electronic interference. Have the network administrator verify that the device is using the correct SSID, and wireless
security protocols. For more network troubleshooting information, consult the Lexmark Network Setup Guide.
Actions Yes No
Step 1
If the device is physically connected to the network, verify that the
Ethernet cable is properly connected on both ends.
Is the cable properly connected?
Go to step 3. If the
network is wireless,
then go to step 3.
Go to step 2.
Step 2
Connect the Ethernet cable.
Does this fix the problem?
Problem solved. Go to step 3.
Step 3
Check the printer’s online status under Printers and Faxes on the host
computer. Delete all print jobs in the print queue.
Is the printer online and in a Ready state?
Go to step 5. Go to step 4.
Step 4
Change the printer status to online.
Did this fix the issue?
Problem resolved. Go to step 5.
Step 5
Does the IP address displayed on the network settings page match the IP
address in the port of the drivers using the printer?
Go to step 10. Go to step 6.
5027
Diagnostic information
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