Tray 2 or tray 3 not detected service check
Action Yes No
Step 1
a POR the printer.
b Reseat the input options.
Does the error remain?
Go to step 2. Problem resolved.
Step 2
Is the machine using both 650 and 550 input option tray?
Go to step 3. Go to step 4.
Step 3
a Make sure the sequence of the input option trays is correct. The 650
option tray should be in tray 2, and the 550 option tray should be in
tray 3.
b Bring the printer into the Diagnostics Menu.
c Navigate to Feed Test > Tray # > Single Feed Test.
d Run a continuous feed test (feed at least 5 pages).
Does the feed test run successfully on each option?
Go to step 8. Go to step 4.
Step 4
Isolate the problem. Verify the problem by installing only one input option
to the printer at a time.
a Bring the printer into the Diagnostics Menu.
b Navigate to Feed Test > Tray # > Single Feed Test.
Does the feed test run successfully on each option?
Go to step 8. Go to step 5.
Step 5
Check the following for any damage:
For 550 input option:
• Input tray
• Paper restrains
• Paper dams
• Pick pads
For 650 input option:
• Input tray
• Paper restrains
• Paper dams
• Pick pads
• MPF gear
• MPF pick assembly
• MPF tray
Is the input option tray assembly free of damage?
Go to step 6.
• For 550 input
option, replace the
optional 550-sheet
drawer.
• For 650 input
option, replace the
optional 650-sheet
duo drawer.
5027
Diagnostic information
152
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