Skewed print
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the
paper size loaded.
CHECK THE PAPER
Make sure you are using paper that meets the printer
specifications.
Toner fog or background shading
appears on the page
These are possible solutions. Try one or more of the following:
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Toner rubs off
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the Paper Type setting matches the paper loaded in
the tray.
CHECK THE PAPER TEXTURE SETTING
Make sure the Paper Texture setting matches the paper loaded
in the tray.
Toner specks
These are possible solutions. Try one or more of the following:
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Transparency print quality is poor
CHECK THE TRANSPARENCIES
Use only transparencies recommended by the printer
manufacturer.
CHECK THE PAPER TYPE SETTING
Load transparencies, and make sure the Paper Type setting is
set to Transparency.
Streaked horizontal lines
These are possible solutions. Try one or more of the following:
THE TONER MAY SMEAR WHEN PAPER IS FED FROM A
SPECIFIC SOURCE
From Print Properties, the print dialog, or the printer control
panel, select another tray or feeder to feed the paper for the
job.
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
MAKE SURE THE PAPER PATH IS CLEAR
Paper could be caught between the photoconductor kit and
the fuser. Check the paper path around the fuser area.
CAUTION—HOT SURFACE: The inside of the printer
might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Clear any paper you see.
THERE MAY BE EXCESS TONER IN THE PAPER PATH
Contact Customer Support.
Streaked vertical lines
These are possible solutions. Try one or more of the following:
THE TONER MAY SMEAR WHEN PAPER IS FED FROM A
SPECIFIC SOURCE
From Print Properties, the Print dialog, or the printer control
panel, select another tray or feeder to feed paper for the job.
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