Job prints from the wrong tray or on
the wrong paper
CHECK THE PAPER TYPE SETTING
Make sure the Paper Type setting matches the paper loaded in
the tray.
Incorrect characters print
Make sure the printer is not in Hex Trace mode. If Ready Hex
appears on the display, you must exit Hex Trace mode before you
can print your job. Turn the printer off and back on to exit Hex
Trace mode.
Tray linking does not work
LOAD THE SAME SIZE AND TYPE OF PAPER IN EACH
TRAY
1 Load the same size and type of paper in each tray.
2 Move the paper guides to the correct positions for the paper
size loaded in each tray.
MAKE SURE THE PAPER SIZE AND PAPER TYPE
SETTINGS ARE THE SAME FOR EACH TRAY
1 Print a menu settings page and compare the settings for
each tray.
2 If necessary, adjust the settings from the Paper Size/Type
menu.
Note: None of the paper sources, trays, or feeders
automatically sense the paper size. You must set the size from
the Paper Size/Type menu on the printer control panel or from
the Embedded Web Server.
Large jobs do not collate
These are possible solutions. Try one or more of the following:
MAKE SURE COLLATE IS SET TO ON
From Print Properties or the printer control panel Finishing
menu, set Collate to On.
Note: Setting Collate to Off in the software overrides the
setting in the Finishing menu.
REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by reducing the number
and size of fonts, the number and complexity of images, and
the number of pages in the job.
MAKE SURE THE PRINTER HAS ENOUGH MEMORY
Add printer memory.
Unexpected page breaks occur
Increase the Print Timeout value:
1 From the printer control panel, press .
2 Press the arrow buttons until Settings appears, and then
press .
3 Press the arrow buttons until General Settings appears,
and then press .
4 Press the arrow buttons until Timeouts appears, and then
press .
5 Press the arrow buttons until Print Timeout appears, and
then press
.
6 Press the arrow buttons until the value you want appears, and
then press .
Solving option problems
Option does not operate correctly or
quits after it is installed
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait for about 10 seconds, and then turn
the printer on.
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE
PRINTER
1 Turn the printer off.
2 Unplug the printer.
3 Check the connection between the option and the printer.
MAKE SURE THE OPTION IS INSTALLED
Print a menu settings page and check to see if the option is
listed in the Installed Options list. If the option is not listed,
reinstall it.
MAKE SURE THE OPTION IS SELECTED
From the program you are using, select the option. Mac OS 9
users should make sure the printer is set up in the Chooser.
Drawers
These are possible solutions. Try one or more of the following:
MAKE SURE THE PAPER IS LOADED CORRECTLY
1 Pull the tray completely out.
2 Check for paper jams or misfeeds.
3 Make sure the guides are aligned against the edges of the
paper.
4 Insert the tray.
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the
printer on.
Flash memory card
Make sure the flash memory card is securely connected to the
printer system board.
Memory card
Make sure the memory card is securely connected to the printer
system board.
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