Lexmark MB2338 - Scanning Takes too Long or Freezes the Computer; Scanner Does Not Respond

Scanner does not close
Action Yes No
Remove obstructions that keep the scanner unit open.
Did the scanner unit close correctly?
The problem is
solved.
Contact
customer
support.
Scanning takes too long or freezes the computer
Action Yes No
Step 1
Close all applications that are interfering with the scan.
Does scanning take too long or freeze the computer?
Go to step 2. The problem is
solved.
Step 2
Select a lower scan resolution.
a From the control panel, navigate to:
> Scan To > > Scan Settings >
b Adjust the resolution.
Does scanning take too long or freeze the computer?
Contact
customer
support.
The problem is
solved.
Scanner does not respond
Action Yes No
Step 1
a Check if the power cord is connected properly to the printer
and the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
b Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is turned on.
b Resolve any error messages that appear on the display.
c Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 3.
Troubleshooting 181