Action Yes No
Step 2
a Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Check the imaging unit for signs of damage.
Note: Make sure that the photoconductor drum contact is not
bent or out of place.
c Firmly shake the imaging unit to redistribute the toner.
d Insert the imaging unit.
e Print the document.
Is the printer printing blank or white pages?
Go to step 3. The problem is
solved.
Step 3
Replace the toner cartridge.
Is the printer printing blank or white pages?
Go to step 4. The problem is
solved.
Step 4
Replace the imaging unit.
Is the printer printing blank or white pages?
Contact
customer
support.
The problem is
solved.
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 90
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