Lexmark MS417dn User Manual

Solving printer problems
• “Basic printer problems” on page 158
• “Option problems” on page 160
• “MS312 and MS317 paper feed problems” on page 162
• “MS315, MS415, and MS417 paper feed problems” on page 163
Basic printer problems
The printer is not responding
Action Yes No
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Go to step 2. Turn on the printer.
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Press the Sleep
button to wake the
printer from Sleep
mode or Hibernate
mode.
Go to step 3.
Step 3
Check if one end of the power cord is plugged into the printer and
the other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 4. Plug one end of the
power cord into the
printer and the other
to a properly
grounded electrical
outlet.
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Unplug the other
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6. Make sure to match
the following:
• The USB symbol
on the cable with
the USB symbol
on the printer
• The appropriate
Ethernet cable
with the Ethernet
port
Troubleshooting 158

Lexmark MS417dn Specifications

General

Display	LCD
Certification	ICES-003 Class B, Class B BSMI VCCI class B, FDA, UL 60950-1, FCC Class B, CUL CAN / CSA-C22.2 60950-1, NOM CB EN / IEC 60950-1, CB EN / IEC 60825-1, CE DoC (EN 62301 Class B, EN 62311, EN CE / IEC 60950-1, CE EN / IEC 60825-1, EN 61000-3, EN 55022 Class B, EUP, EN 55024, UL) EFTA (CE), KCC, CCC, CECP, CEL, C-tick DoC, UL-AR, KC mark, UL GS mark, EC 1275, MET-I, ISO 532b ECMA-370, TED, GOST, SII, TER
Color display	Yes
Product color	White
Display diagonal	2.4 \
Color	No
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	6.5 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Duplex print speed (black, normal quality, A4/US Letter)	16 ppm
Maximum duty cycle	100000 pages per month
Recommended duty cycle	750 - 7200 pages per month
Number of print cartridges	1
Page description languages	PCL 5e, PCL 6, PDF 1.7, PPDS, PostScript 3, XPS
Average cartridge yield (black)	2500 pages
Maximum cartridge yield (black)	8500 pages
Power consumption (ready)	3 W
Power consumption (standby)	7 W
Power consumption (printing)	560 W
Energy Star Typical Electricity Consumption (TEC)	1.8 kWh/week
Noise level (ready)	15 dB
Maximum internal memory	256 MB
Sound pressure level (printing)	54 dB
Sound pressure level (quiet mode)	50 dB
Sustainability certificates	ENERGY STAR
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	850 sheets
Total number of input trays	2
Maximum number of input trays	3
Multi-Purpose tray input capacity	50 sheets
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Linux operating systems supported	Debian 5.0, Debian 6.0, Fedora 16, Fedora 17, Fedora 18, Linux Mint 10, Linux Mint 11, Linux Mint 12, Linux Mint 13, PCLinuxOS 2011, Red Flag Desktop 6.0, Red Hat Enterprise Linux WS 4.0, Red Hat Enterprise Linux WS 6.0, SUSE Linux Enterprise Desktop 11, Ubuntu 11.04, Ubuntu 11.10, Ubuntu 12.04, Ubuntu 12.10, openSUSE 11.3, openSUSE 11.4, openSUSE 12.1, openSUSE 12.2
Other operating systems supported	IBM AIX 5.3, IBM AIX 6.1, IBM AIX 7.1, Novell NetWare 6.x, Novell Open Enterprise Server, Solaris 10, Solaris 11
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64, Windows Server 2012, Windows Server 2012 R2
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows RT, Windows RT 8.1, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Envelopes sizes	7 3/4, 9, 10, DL
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Paper tray media weight	60 - 90 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 163 g/m²
Package depth	472 mm
Package width	432 mm
Package height	380 mm
Package weight	16000 g
Cabling technology	10/100/1000Base-T(X)
Security algorithms	IPSec, LEAP, MD5, MSCHAPv2, PEAP, SNMPv3, SSL/TLS, TTLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	-
Supported network protocols (IPv4)	TCP/IP, AppleTalk
Supported network protocols (IPv6)	TCP/IP, TCP, UDP
Cables included	AC
USB connector	USB Type-B
Standard interfaces	Ethernet, Parallel, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Ethernet interface type	Gigabit Ethernet
Scalability	1S
Intel® Turbo Boost Technology	1.0
Thermal solution specification	PCA 2013D
CD read speed	- x

Weight and Dimensions

Depth	382 mm
Width	399 mm
Height	263 mm