Error code Description Action
243.97 Paper never cleared the sensor (tray 3 pass-
through). Paper source is undetermined.
See
“Optional tray sensor (tray x pass-through)
jam at trailing edge service check” on
page 101.
244 paper jam messages
Error code Description Action
244.46 Paper fed from tray 4 was picked but it never
reached the sensor (tray 3 pass‑through).
See
“Optional tray sensor (tray x pass-through)
jam at leading edge service check” on
page 100.
244.82 The motor (tray 4 pick) has stalled. See
“Optional tray pick failure service check”
on page 101.
244.83 The motor (tray 4 pick) has stalled.
244.84 The motor (tray 4 pick) has stalled.
244.91 Paper remains detected at the sensor (tray 4
pass-through) after the printer is turned on.
See
“Optional tray sensor (tray x pass-through)
static jam service check” on page 99.
Optional tray sensor (tray x pass-through) static jam service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 66.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Option Sensor tests
b Find the sensor (Pass-through (tray x)) of the aected optional
tray.
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Go to step 3.
Step 3
a Reseat the sensor cable from the optional tray controller board.
b Check the sensor and its actuator for improper installation and
damage.
Is the sensor properly installed and free of damage?
Contact the next
level of support.
Go to step 4.
Step 4
Replace the aected optional tray.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
4600-830, -835, -895
Diagnostics and troubleshooting
99
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