= Supported
X = Not supported
Printer model
Message Status code Return string
MS710, MS711,
MS810, MS811, MS812
MX710, MX711
MX810, MX811,
MX812
Intervention
Required -
Close Cover and Door
40021
Close top
access cover
and front
door
XXX
Intervention
Required -
Close Door
40021
Close [tray]
door
XXX
Intervention
Required -
Close Tray [x] Top
Cover
40021
Close Tray
[x] Top Cover
XXX
Intervention
Required -
Printer Upper Door
Open
40021
Cover Open,
Close Top
Covers, Close
Door, or
Insert
Cartridge
XXX
Intervention
Required -
Insert Print Cartridge
40021
Insert Print
Cartridge
XXX
Intervention
Required -
Open Cover
40021
Open Cover
XXX
Intervention
Required -
Open Rear Door
40021
Open Rear
Door
XXX
Intervention
Required -
Invalid Refill
40021
Invalid
Refill Change
Cartridge
[30]
XXX
Intervention
Required -
Defective Ink
Cartridge
40021
Defective
Cartridge
CMYK
2
[31]
XXX
Intervention
Required -
Defective Print
Cartridge
40021
Defective
Print
Cartridge
[31]
XXX
Intervention
Required -
Missing Cartridge
40021
Missing
Cartridge
CMYK
2
[31]
XXX
Intervention
Required -
Missing Printhead
40021
Missing
Printhead
[31]
XXX
1
This message applies only to two‑line printer models.
2
This message contains a subset of letters CMYK, where CMYK denotes cyan, magenta, yellow, and black cartridges, respectively.
Appendix B: PJL support 57
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