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All in One Printer
X364DW
Lexmark X364DW Service Manual
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23
25
Table of Contents
Table of Contents
3
Notices and Safety Information
9
Laser Notice
9
Safety Information
15
Preventive Maintenance
18
General Information
19
Maintenance Approach
19
Overview of the Operator Panel
20
Specifications
21
Print Quality Settings
22
Compatibility and Connectivity
23
Media Trays and Supply Capacity
24
Types of Print Media
25
Digital Imaging Specifications
27
General Specifications
27
Scan and Copy Specific Specifications
28
Fax Specifications
29
Phone Network Connectivity
29
Tools
30
Diagnostics Information
33
Overview of the Operator Panel and Menus
34
Understanding the Operator Panel
34
Operator Panel Buttons
34
Diagram of the Printer Menus
37
Messages and Error Codes
38
User Attendance Messages
38
Cartridge Error Messages
43
Service Error Codes
49
Symptom Tables
55
Post Symptom Table
55
Printer Symptom Table
56
Scan/Fax /Copy Symptom Table
57
Service Checks
58
Controller Board Service Check
58
Cooling Fan Service Check
59
Cover Interlock Switch Service Check
59
Dead Machine Service Check
60
Fuser Service Check
61
Main Motor Service Check
62
Operator Panel Service Check
63
Paper Feed Service Checks
63
Paper Jam Error Indication During Post
63
Media Picks but Stops Halfway through the Printer
63
Media Never Picks
64
Media Occasionally Mispicks or Picks Multiple Sheets at Once
64
Media Skews
64
Media "Trees," Wrinkles, Stacks Poorly, or Curls
65
Networking Service Check
66
Print Quality Service Checks
68
Blank Page
68
Black Page
69
Heavy Background
69
Variation in Image Density Horizontally Across Page
70
Poor Fusing of Image
70
Light Print
71
White or Black Lines or Bands
71
Solving Print Quality Problems
72
Printhead Service Check
75
Transfer Roll Service Check
75
Tray 2 Service Check
76
XX Service Check
76
Black or Blank Page Copy Service Check
78
CCD Service Check
78
Flatbed Home Position Service Check
79
Adf Cover Open Service Check
80
Adf Streak Service Check
80
ADF Paper Jam Service Check
81
Adf Feed Errors Service Check
82
Adf Duplex Service Check
83
Modem / Fax Card Service Check
84
Fax Transmission Service Check
85
Fax Reception Service Check
87
Escalating a Fax Issue to Second-Level Support
89
Diagnostic Aids
91
Diagnostics Menu (Diag Menu)
92
Default Chapter
92
Available Tests
92
Bottom Margin
94
Left Margin
94
Registration
94
Top Margin
94
Input Sources
95
Print Tests
95
Quick Test Page
95
Miscellaneous Tests
96
Motor Detect
96
Button Test
97
Dram Test
97
Hardware Tests
97
Panel Test
97
Resetting the Printer
97
Cache Test
98
Duplex Tests
99
Left Margin (Duplex)" on Page
99
Quick Test (Duplex)" on Page
99
Registration" on Page
99
Sensor Test (Duplex)" on Page
100
Top Margin (Duplex)" on Page
100
Feed Tests" on Page
101
Input Tray Tests
101
Output bin Tests
101
Sensor Test" on Page
101
Base Sensor Test
102
Front Door
102
Fuser Exit
102
Printer Setup
102
Page Counts
102
Serial Number
103
Engine Setting 1 through 4
103
Model Name
103
Configuration ID
103
Enable Edge to Edge Copy
104
Ep Setup
104
EP Defaults
104
Print Contrast
104
Charge Roll
104
Gap Adjust
104
Main Settings Page
105
Event Log
105
Display Log
105
Print Log
106
Clear Log
106
Scanner Tests
107
ASIC Test
107
Feed Test
107
Sensor Test
107
Diagnostic Aids
107
Exit Diags
112
Printhead Assembly Electronic Adjustment
113
Printhead Assembly Mechanical Adjustment
114
Configuration Menu
116
Usb Scan to Local
116
Prt Quality Pages
116
Menu Settings Page
117
Panel Menus
117
Ppds Emulation
117
Demo Mode
118
Energy Conserve
118
Factory Defaults
118
Adf Edge Erase
119
Format Fax Storage
119
Min Copy Memory
119
Fb Edge Erase
120
Scanner Manual Registration
120
Disable Scanner
121
Font Sharpening
122
Usb Speed
122
Exit Config Menu
122
Print Se Menus
123
Paper Jams
124
Avoiding Jams
124
Understanding Paper Jam Codes and Locations
125
Paper Jam
126
Paper Jam
127
Paper Jam
128
Paper Jam
129
Paper Jams
130
XX ADF Paper Jams
131
Scanner Theory
132
Repair Information
135
Handling Esd-Sensitive Parts
135
Removal Procedures
136
Acm Pick Tire Roller Removal
137
ADF Removal
138
Adf Cable Removal
141
ADF Input Tray Removal
142
ADF Scanner Assembly Removal
143
Adf Separator Pad Removal
145
ADF Separator Roll Assembly Removal
146
Controller Board Removal
147
Cover Open Sensor Removal
148
Door Mount Removal
149
Duplex Removal
150
Duplex ADF Rear Cover Removal
152
Duplex/Main Motor Gear Drive Interface Removal
153
Fan Removal
156
Fax Card Removal
157
Flatbed Removal
158
Front Door Access Cover Blank Removal
162
Front Scanner Cover Removal
163
Fuser Removal
164
Left Side Printer Cover Removal
167
Left Side Scanner Cover Removal
169
Lower Access Door Assembly Removal
171
LVPS/HVPS Removal
173
Main Motor Gear Drive Removal
176
Manual Feed Clutch Removal
178
Manual Feed Solenoid Removal
180
Media Acm Asm Feeder Removal
182
Media Feed Clutch with Cable Removal
185
Media Manual Input Sensor Removal
187
Multipurpose Feeder (MPF) Removal
190
Mpf Tray Removal
193
Multipurpose Feeder (MPF) Feed Clutch Removal
194
Nameplate Blank Cover Removal
196
Operator Panel Removal
197
Operator Panel Cable Removal
198
Paper Input and Duplex Sensor Assembly Removal
199
Printhead Removal
200
Rear Door and Cover Removal
201
Rear Exit Guide Assembly with Sensor and Reversing Solenoid Removal
203
Right Side Printer Cover Removal
205
Right Side Scanner Cover Removal
207
Toner Level Sensor Removal
209
Top Printer Cover Removal
210
Transfer Roll Removal
211
Upper Front Guide Assembly Removal
212
Wear Strip (Tray 1 and 250-Sheet Tray 2) Removal
213
Wear Strip (550-Sheet Tray 2) Removal
214
Wireless Antenna Removal
215
Wireless Card Removal
216
Locations and Connections
217
Rear View
218
Controller Board Connector Pin Values
219
Preventive Maintenance
223
Safety Inspection Guide
223
Lubrication Specifications
223
Maintenance Kits
223
Parts Catalog
225
How to Use this Parts Catalog
225
Assembly 1: Covers
226
Assembly 2: Scanner
228
Assembly 3: Electronics
231
Assembly 4: Frame
233
Assembly 5: Options
235
Assembly 6: Power Cords
236
Part Number Index
241
Other manuals for Lexmark X364DW
User Guide
234 pages
Reference Guide
3 pages
Administrator's Guide
40 pages
Brochure & Specs
6 pages
Install Guide
35 pages
Installation Guide
2 pages
Specification
6 pages
4
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Lexmark X364DW Specifications
General
Brand
Lexmark
Model
X364DW
Category
All in One Printer
Language
English
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