Lexmark C792/X792 Color Product Study Guide Rev 2.1
For Training Purposes Only 6/24/2011
34
Print Quality Rules of Thumb
If you encounter print quality problems, follow the tips below. Following these simple rules may solve the
problem easily and quickly.
1. Always run a new Menu Settings, Device Statistics or other printer “configuration page” showing
the:
- Page Count – Is it time for a maintenance kit?
- Supply Life – are any of the supplies low or exhausted?
- Firmware/Code Levels – Are the code levels old/obsolete?
- Media Settings – does the printer media settings match what is in the Trays?
2. Always check the Media Type, Size, Weight and Texture that is currently being used.
- Is the media Type, Size, Weight and/or Texture within the printer’s manufacturing
specification?
- Is the printer’s paper settings configured properly for the media that is used? You can
configure a media’s Type, Weight and Texture in the paper menu!
- Are the printer and/or Driver set correctly for the paper type/size?
3. Always print the printer’s Self Test pages (Print Quality Pages or other self test pages).
- How does the print vary from what is expected?
4. Try reseating the supplies.
- Check for damage to the components as you reseat them.
5. Try swapping cartridges to see if a problem follows the supply.
6. Try stopping during mid-print. Is the problem on the ITU or Photoconductor?
7. For tricky problems, think about the Electrophotographic Process Steps. Eliminate the
components/areas that couldn’t cause the problem until you are finally left with what could.
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