Action Yes No
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b Print the document.
Is the print too dark?
Go to step 3. Go to step 6.
Step 3
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 4. Go to step 6.
Step 4
a Replace textured or rough paper with plain paper.
b Print the document.
Is the print too dark?
Go to step 5. The problem is
solved.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print too dark?
Contact
customer
support.
The problem is
solved.
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Troubleshoot a problem 186
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