Action Yes No
Step 1
a Pull out the tray.
b Remove the paper, and then load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
c Adjust the paper guides in the tray to the correct position for
the paper loaded.
d Insert the tray.
e Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
a Make sure that you are printing on a supported paper.
b Print the document.
Is the print crooked or skewed?
Contact
customer
support.
The problem is
solved.
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Is the printer printing solid black pages?
Go to step 2. The problem is
solved.
Troubleshoot a problem 195
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