MAC address
Most network equipment has a unique hardware identification number to distinguish it from other devices on the
network. This is called the Media Access Control (MAC) address. A list of MAC addresses can be set on a router
so that only devices with matching MAC addresses can be allowed to operate on the network. This is called MAC
filtering. If a customer has a MAC filter enabled in his router and wants to add a printer to the network, the printer
MAC address must be included in the MAC filter list.
Printing a network setup page
A network setup page lists your configuration settings.
To print a network setup page:
1 Make sure the printer is off.
2 Press and hold for five seconds, and then release the button.
A test page and a network setup page print.
Pinging your printer
To test whether your computer can communicate properly with your printer on the same network, issue a ping
command.
Windows users only
1 From the computer: Click Start Programs Accessories Command Prompt.
2 Type the command ping followed by the IP address of the device.
3 Press Enter.
• If the printer is on the network and responding to the ping, several lines appear that start with Reply
from.
• If the printer is not on the network or is not responding, after several seconds Request timed out.
appears.
If the printer does not respond:
a Print a setup page.
b Check that the printer has an IP address.
c Under Network Card, check that the Status is listed as Connected.
d Check that the computer has an IP address.
e For additional information, refer to the “Wireless troubleshooting” section of the “Troubleshooting” chapter.
Macintosh users only
1 From the Finder desktop, click the Applications folder.
2 From the Applications folder, click the Utilities folder.
3 Double-click the Network Utility application.
4 From the Ping tab, type the IP address of the printer in the network address field. For example:
10.168.0.100
5 Click Ping.
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