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Symptoms Possible Cause & Solution
Whooshing noises
Evaporator fan motor is circulating air through the fridge and freezer
compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Gurgling noises
Appliance flowing through the cooling system
• Normal Operation
Popping noises
Contraction and expansion of the inside walls due to changes in temperature.
• Normal Operation
Vibrating
If the side or back of the appliance is touching a cabinet or wall, some of the
normal vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back do not make any contact
with any wall or cabinet.
Your home appliance
and smartphone are not
connected to the Wi-Fi
network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then register
your appliance on LG SmartThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance using the
Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check
with your Internet service provider or the router manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal may be
weak and the connection may not be configured correctly. Move the location of the
router so that it is closer to the appliance.
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