49
TROUBLESHOOTING
EN
Symptoms Reason Solution
There is no 
refrigeration or 
freezing.
Is there a power interruption?
 • Check the power of other 
appliances.
If the power plug unplugged 
from the outlet?
 • Plug the power plug in the outlet 
properly.
There is poor 
refrigeration or 
freezing.
Is the fridge or freezer 
temperature set to its warmest 
setting?
 • Set the fridge or freezer temperature 
to 'Medium'.
Is the appliance in direct 
sunlight, or is it near a heat 
generating object such as 
cooking oven or heater?
 • Check the installation area and 
reinstall it away from heat generating 
objects.
Did you store hot food without 
cooling it first?
 • Cool the hot food first before putting 
it in the fridge or freezer 
compartment.
Did you put in too much food?
 • Maintain an appropriate space 
between food.
Are the appliance doors 
completely closed?
 • Completely close the door and make 
sure that stored food is not 
obstructing in the door.
Is there enough space around 
the appliance?
 • Adjust the installation position to 
make enough space around the 
appliance.
The appliance 
contains a bad smell.
Is the fridge or freezer 
temperature set to 'Warm'?
 • Set the fridge or freezer temperature 
to 'Medium'.
Did you put in food with a 
strong smell?
 • Store foods with strong smells in a 
sealed containers.
Vegetables or fruit may have 
spoiled in the drawer?
 • Throw away rotten vegetables and 
clean the vegetable drawer. Do not 
store vegetables too long in the 
vegetable drawer.
The inside lamp in the 
appliance does not 
turn on.
Does the inside lamp in the 
appliance turn off?
 • It is hard for customers to replace 
the inside lamp in the appliance as 
they are not serviceable. If the inside 
lamp does not turn on, please 
contact the LG Electronics customer 
information centre.