Customer rights
36
When a problem occurs to the product, the customer has a valuable right to receive free service for
1 year warranty period from the date of purchase.
But problems occurring from customer fault or natural disaster as below can be paid by the customer
even within the free service period.
Customer rights
Responsibility of paid service (Paid by customer)
Service guide
❶
When a problem occurred from an alien object to the product (water, drink, coffee, toy etc.)
❷
When the product is damaged or a problem occurred from dropping the product or from an
impact
❸
When the external part of the product has been damaged from using oil solvent such as thinner,
benzene etc.
❹
When a problem occurred from mistakenly connecting to a wrong voltage
❺
When a problem occurred from using parts or supplies not from LG Electronics.
You can purchase genuine LG Electronics parts from the near ASTRONICS Company
(SJ AMERICA Company) service center.
❻
When parts are missing or the product is damaged from customer’s disassembly
❼
When there is a problem from repairing or remodeling the product by a person other than the
repair technician of ASTRONICS Company(SJ AMERICA Company) service center.
❽
When a problem occurred from not following the Safety Precautions(p. 4~p. 8) within the User
Manual. If you follow the Safety Precaution, you can use the product longer.
❾
When a problem occurred from natural disaster (lightening, fire, salt water, gas, storm & flood,
earth quake etc.
When a problem occurred from a customer’s fault.
When requesting for service, the following cases will be paid by the customer even within the free
service period.
For service request, consulting and service center inquiry,
dial 847-437-0708(ASTRONICS Company), 323-887-7750(SJ AMERICA Company).
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