2-3
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the DVD?
NO
YES
Determine what cables the customer is using to connect the DVD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
DVD to VCR or DVD. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite,
or component. DVI when using DVI, and HDMI when using HDMI.
Do ghosting appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the DVD lens
needs to be cleaned. Recommend the customer use a lens cleaner
on the DVD. A lens cleaner is available at any local electronics retailer.
Do lines appear when
watching a TV program?
NO
YES
Ghosting appearing when watching a TV program indicates an
issue with the display. If the TV program is fine, then connect
the DVD to another input on the display to determine
if the problem is following the DVD.
Does ghosting
appear when the DVD is
connected to another TV?
NO
YES
Connect the DVD to another TV and play a disc.
No ghosting during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the DVD to a TV. If the DVD has a problem on the second TV,
then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.
1-2. Ghost Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
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