Get Started 2
If you received your device in the mail and it is for a new Sprint account or a new
line of service, it is designed to activate automatically. To confirm your activation, make
a phone call.
If you received your device in the mail and you are activating a new phone for an
existing number on your account (you're swapping phones), you can activate on your
computer online or directly on your phone.
Activate on your computer:
Go to sprint.com/activate and follow the instructions.
Activate on your device:
Note: For security reasons, you will need your Sprint phone number and PIN to use this
activation method.
1. Turn on your new phone. (Make sure the old one is turned off.) Your device will
automatically attempt Hands-Free Activation.
2. Tap Activate to override auto-activation and start the manual activation wizard.
Note: If you don't override Hands-Free Activation, your device will attempt to auto activate five
times. Wait for Retry to appear on your screen. Tap Retry and then tap Activate.
3. Follow the on-screen prompts to complete the activation process.
4. After you have completed the wizard, make a phone call to confirm your activation.
If your phone is still not activated or you do not have access to the Internet, contact Sprint
Customer Service at 1-888-211-4727 for assistance.
Tip: Do not press the Power/Lock Button while the phone is being activated. Pressing
Power/Lock Button cancels the activation process.
Note: If you are having difficulty with activation, contact Sprint Customer Service by dialing 1-
888-211-4727 from any other phone.
Complete the Setup Application
Once your device has been turned on and activated, you will see a Welcome message. You can
then complete the setup application.
1. Touch the Android icon to get started.
2. Set up your Google account. Tap Create or Sign in.
3. Follow the instructions to complete the steps to create or sign in to your Google account.
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