Troubleshooting
Problem Cause & Correction
No Power. or power off
after 10 seconds.
y
The battery is discharged. Recharge the battery.
y
Connect the unit to the power supply with the AC adapter.
No sound or sound
distortion.
y
The unit or your smart device’s volume is set to minimum. Check and adjust the
volume of the unit or Bluetooth device’s volume.
y
When you use an external device at high volume, the sound quality may be
deteriorated. Lower the volume of the devices.
y
If you use the unit for purposes other than listening to music, the sound quality
may be lowered or the unit may not work properly.
Bluetooth pairing does
not work well.
y
Switch Bluetooth off and on again on your Bluetooth device, then try pairing
again.
y
Be sure your Bluetooth device is on.
y
Remove the obstacle in the path of the Bluetooth device and the unit.
y
Depending on the type of the Bluetooth device or surrounding environment,
your device may not be paired with the unit.
The unit does not
operate normally.
y
If the battery was fully discharged, the stored Bluetooth information can be
deleted. Previous setting may not be saved when the unit’s power is shut off.
y
In case of malfunction, please use the unit in proper place where the
temperature or humidity is not so high or low.
y
In case of overload, power and Bluetooth LEDs blink white. Please turn the
power off and then on again.
Levitating mode does
not work well.
y
The speaker is set to dual play mode. Press and hold the
buttons for
2 seconds. (Page 23)
Above solutions do not
work.
y
Press the reset hole on speaker using an object like a thin pin. (Page 25)
y
Unplug the power cord from the electrical outlet. (Page 25)
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