LG SJ5Y User Manual

4 Troubleshooting
Troubleshooting
35
Troubleshooting
4
Troubleshooting
General
PROBLEM CAUSE & CORRECTION
The unit does not
work properly.
y
Turn off the power of this unit and the connected external device (TV, Woofer,
DVD-player, Amplier, etc.) and turn them on again.
y
Disconnect the power cord of this unit and the connected external device (TV,
Woofer, DVD-player, Amplier, etc.) and then try connecting again.
y
Previous setting may not be saved when device power is shut off.
No Power
y
The power cord is unplugged.
Plug in the power cord.
y
Check whether electricity failed.
Check the outlet condition by operating other electronic devices using the same
wall outlet.
No sound
y
Incorrect input source is selected.
Check the input source and select the correct input source.
y
The mute function is activated.
Press
(Mute) or adjust the volume level to cancel the mute function.
y
When you are connected to an external device (Set Top Box, Bluetooth device
etc.), adjust volume level of the device.
y
Connect the speaker cables into the connection terminals correctly.
No woofer sound
y
The power cord of the subwoofer is not connected.
Plug the power cord into the wall outlet securely.
y
Pairing between the unit and the subwoofer has disconnected.
Connect the unit and the subwoofer. (Refer to the page 12.)
The remote control
does not work
properly.
y
The remote control is too far from the unit.
Operate the remote control within about 7 m (23 feet).
y
There is an obstacle in the path of the remote control and the unit.
Remove the obstacle.
y
The batteries in the remote control have exhausted.
Replace the batteries with new ones.
The AUTO POWER
function does not
work.
y
Check connection of the external device such as TV, DVD/Blu-Ray player or
Bluetooth device.
y
Check the state of SIMPLINK on your LG TV and turn off SIMPLINK.
y
Depending on the connected device, this function may not operate.
LG Sound Sync does
not work.
y
Check whether your LG TV supports LG Sound Sync.
y
Check the connection of LG Sound Sync (Optical or wireless).
y
Check the sound setting of your TV and this unit.

LG SJ5Y Specifications

General

Audio decoders	DTS Digital Surround, Dolby Digital
RMS rated power	320 W
Audio output channels	2.1 channels
Audio Return Channel (ARC)	Yes
Soundbar speaker RMS power	120 W
Subwoofer type	Active subwoofer
Subwoofer location	Separate
Subwoofer connectivity	Wireless
Product color	Black
TV stand usage	-
Audio formats supported	FLAC, LPCM, MP3, OGG, WAV, WMA
Consumer Electronics Control (CEC)	SimpLink
HDMI in	1
HDMI version	1.4
Bluetooth version	4.0
Connectivity technology	Wired & Wireless
Power consumption (standby)	0.5 W
Power consumption (typical)	22 W

Weight and Dimensions

Depth	86.3 mm
Width	949.9 mm
Height	55.8 mm
Soundbar weight	2721.5 g
Subwoofer depth	251.9 mm
Subwoofer width	170.9 mm
Subwoofer height	320 mm
Subwoofer weight	4200 g