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Smart Diagnosis
This feature is only available on models with the 
 or   logo.
Use this feature to help you diagnose and solve 
problems with your appliance.
NOTE
 • For reasons not attributable to LGE’s 
negligence, the service may not operate due 
to external factors such as, but not limited to, 
Wi-Fi unavailability, Wi-Fi disconnection, local 
app store policy, or app unavailability.
 • The feature may be subject to change without 
prior notice and may have a different form 
depending on where you are located.
Using LG ThinQ to Diagnose 
Issues
If you experience a problem with your Wi-Fi 
equipped appliance, it can transmit 
troubleshooting data to a smartphone using the 
LG ThinQ application.
 • Launch the LG ThinQ application and select 
the Smart Diagnosis feature in the menu. 
Follow the instructions provided in the LG 
ThinQ application.
Using Audible Diagnosis to 
Diagnose Issues
Follow the instructions below to use the audible 
diagnosis method.
 • Launch the LG ThinQ application and select 
the Smart Diagnosis feature in the menu. 
Follow the instructions for audible diagnosis 
provided in the LG ThinQ application.
1
Plug the power plug in the outlet properly.
2
Place the mouthpiece of your smartphone 
close to the   or   logo.
3
Press and hold the Diagnosis (5 s) button 
for 5 seconds or longer while holding the 
smartphone mouthpiece to the logo until the 
data transfer is complete.
 • Keep the smartphone in place until the 
data transfer has finished. Time remaining 
for data transfer is displayed.
4
After the data transfer is complete, the 
diagnosis will be displayed in the 
application.
NOTE
 • For best results, do not move the phone while 
the tones are being transmitted.
 • Be sure to keep ambient noise to a minimum 
or the phone may not correctly receive the 
buzzer beeps from the indoor unit.