Troubleshooting
General
Problem Cause & Correction
No Power
y
The power cord is unplugged. Plug in the power cord.
y
Check whether electricity failed.
Check the condition by operating other electronic devices.
No sound or sound
distortion.
y
The unit or your smart device’s volume is set to minimum. Check and adjust the
volume of the speaker or your device’s volume.
y
When you use an external device at high volume, the sound quality may be
deteriorated. Lower the volume of the devices.
y
If you use the unit for purposes other than listening to music, the sound quality
may be lowered or the unit may not work properly.
Wi-Fi connection does
not work well.
y
Check your router. Try turning it off and back on.
y
Check that the Wi-Fi feature is turned on in your smart device.
y
Check that the speaker and your smart device are connected to same Wi-Fi.
Bluetooth pairing does
not work well.
y
Switch Bluetooth off and on again on your Bluetooth device, then try pairing
again.
y
Be sure your Bluetooth device is on.
y
Remove the obstacle in the path of the Bluetooth device and the unit.
y
Depending on the type of the Bluetooth device or surrounding environment,
your device may not be paired with the unit.
Voice recognition does
not work well.
y
The speaker may not be recognized because of the surrounding noise.
y
Instead of "Hey Google", long press
for 2 seconds.
y
Check and make sure the microphone is not turned "off". Press the
button.
The unit does not
operate normally.
y
In case of malfunction, please use the unit in proper place where the
temperature or humidity is not so high or low.
y
When Function LED is blinking in red, unplug the power cord from the electrical
outlet and plug it again.
y
When Function LED is solid red, press the
RESET
button for 5 seconds. (Page
24)
The unit does not
connect with Bluetooth
device.
y
Turn off the Bluetooth connection lock function. (Page 20)
Above solutions do not
work.
y
Press the
RESET
button for 5 seconds. (Page 24)
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