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EN
Noises You Might Hear
Symptoms Reason Solution
Rattling and
clanking noise
Foreign objects, such as
keys, coins, or safety pins
may be in drum.
• Stop washing machine, check drum for foreign
objects. If noise continues after washing
machine is restarted, call for service.
Thumping sound
Heavy wash loads may
produce a thumping sound.
This is usually normal.
• If sound continues, washing machine is probably
out of balance. Stop and redistribute wash load.
Wash load may be out of
balance.
• Pause the cycle and redistribute the load after
the door unlocks.
Vibrating noise
Packaging materials were not
removed.
• Remove packing materials
Wash load may be unevenly
distributed in the drum.
• Pause the cycle and redistribute the load after
the door unlocks.
Not all leveling feet are
resting firmly and evenly on
the floor.
• See Leveling the Appliance in the Installation
section.
Floor not rigid enough.
• Make sure that the floor is solid and does not
flex. See the Installation Place Requirements
section.
Operation
Symptoms Reason Solution
Water leaking
Supply hose connection
is loose at tap or washing
machine.
• Check hoses for leaks, cracks and splits.
• Tighten hose connections.
House drain pipes are
clogged.
• The washing machine pumps out water very
rapidly. Check for water backing up out of the
drain pipe during drain. If water is seen coming
out of the drain, check for proper drain hose
installation and check for restrictions in the
drain. Contact a plumber to repair drain pipe.
Drain hose has come out of
drain or is not inserted far
enough.
• Tie drain hose to supply hose or standpipe to
prevent it from coming out during drain. For
smaller drain pipes, insert the drain hose into
the pipe as far as the drain hose flange. For
larger drain pipes, insert the drain hose into the
pipe 2.5 - 5 cm past the flange.
A large item such as a pillow
or blanket is above the top of
the drum.
• Stop the washing machine and check the load.
Make sure the load does not crest above the top
edge of the drum.
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