Note! Returned products MUST be subject to the following operations, otherwise,
Lilliput has the right to reject.
RMA number must be clearly written on the shipping boxes.
Returned products must be delivered within 15 days from when we send out the
RMA number.
Returned items must be in accordance with the RMA form.
Malfunction or damage caused by improper packaging during transportation.
7.1.3. Transportation cost which includes shipping charges, duties, insurance, taxes and any
other charges for returned products to our repair center is the responsibility of the
purchaser. After our verification that the returned product matches our warranty
terms and conditions, Lilliput will repair the defective product free of charge, and also
bear the resend transportation charge. If the delivered product is confirmed out of
warranty, our customer service center will inform the customers. Then, you may
decide to pay for the repair items or not.
7.2. Free Repair Exclusions
Warranty labels of products or accessories are removed or alteration.
There is no Lilliput RMA number of the returned products.
Operated and maintained in any manner inconsistent with the manual terms and
conditions.
Malfunction or damage resulting from repairs or alterations made by parties
other than Lilliput or an authorized distributor.
Malfunction or damage caused by forces of nature (for example, earthquake,
fire, flood, lighting strike, War, etc).
Any damages caused by accidents, any unreasonable use or neglect, deterioration,
mishandling or failure of maintenance (for example, damages caused in transit).
Beyond one (1) year warranty period.
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