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1. How can I fix video flash or cut off during the installation?
• Power indicator should be solid on and status indicator should be blinking.
If
not, please check if the power adapter is securely connected.
• Link indicator should be solid on. If it is blinking or off, it is likely a problem
with your Ethernet cable, please change to a qualified cable (Cat5e/6/7,
EIA/TIA 568B) and ensure the cable length is within the maximum distance
(230ft for 1080P, 131ft for 4K).
• HDCP indicator should be solid on or blinking. If it is off, it means no signal
pass through, please check if the HDMI cables are securely connected to
the source and TV, and the Ethernet cable that connects transmitter to
receiver is normal. Try a better HDMI cable or Ethernet cable.
2. How can I fix the IR signal if it is weak or not working?
• Make sure the IR cables are correctly installed according to the diagrams in
IR Pass Through section above.
• Check if the IR emitter head is secured over the center of the device IR
receiver window. The best position may vary depending on the device,
please refer to the device user manual. If the signal is weak, please try to
adjust the position.
• Pay attention to the control angle and distance as below. The control signal
will be better when your controller is pointed at the IR receiver head directly.
Enabled Angle 0° 30°(Horizontal) 15°(Vertical)
Distance 26ft (Max) 15ft (Max) 10ft (Max)
Typical Questions
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