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7. Troubleshooting
When troubleshooting, start at the top of this list and work down.
Symptom Possible causes
Power Light on front
panel is off
Check power pack is plugged in and power socket
is on
Faulty power supply
Faulty easyHotspot
Internet light on front
panel is off
LAN cable not correctly plugged into Internet
socket.
Faulty LAN cable
Other end of LAN cable not plugged into a
functioning ethernet device
WLAN light on front panel
is off
Faulty easyHotspot
Customer cannot connect
to wireless network
Customer PC configuration. See section 6.
Faulty or disconnected Range Extender
Faulty easyHotspot
Customer PC does not
get automatic IP address
in the range:
192.168.182.xxx
easyHotspot Internet cable is unplugged or is not
connected to a LAN with a functioning DHCP
server
LAN DHCP server is not giving out DNS server
addresses
Connection from LAN to Internet is down
AAA server is down
Customer does not get
the Login page
WWW browser settings. See section 6.
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