Troubleshooting
TROUBLESHOOTING
Symptom: There is no dial tone.
Corrective Action:
If it has been over 15 minutes since you set up the phone and you still
do not hear a dial tone:
► Verify that the device obtained an IP address by pressing the
Setup (
) button. Select 9 Network, press the select button,
and scroll down to 2 Current IP. If the display does not display an
IP address, the device did not get an IP address. Contact your
Internet Service Provider.
► Verify that your broadband connection is functioning properly by
attempting to connect to a Web site from a PC on the same
network.
Symptom: I hear a fast busy signal when I try to make a call.
Corrective Action:
► Make sure you are dialing according to the Dial Plan assigned
to your account. (The Dial Plan was assigned when the
account was created.) For example, if you have a U.S. Dial
Plan, you should dial in the U.S. format:
1 + area code + phone number
NOTE: If the “1” prefix is omitted, the call will not go through.
► Verify that your broadband connection is functioning properly
by attempting to connect to a Web site from a PC on the same
network.
► Verify that the device obtained an IP address by pressing the
Setup (
) button. Select 9 Network, press the select
button, and scroll down to 2 Current IP. If the display does not
display an IP address, the device did not get an IP address.
Contact your Internet Service Provider.
Symptom: The phone connection is poor.
Corrective Action:
► Adjust your device’s call quality settings via the Manage
Device section of your Online Account Center.
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