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Hardware and software maintenance is required as the devices are used over time.
Magic Leap 2 Maintenance
Software Maintenance and Best Practices: Developer Portal
Software Maintenance and Best Practices: Developer Portal
Application Management
MDM Best Practices
We provide a Developer portal, which includes API documentation, forums, snippets, migra-
tion guides (e.g., Magic Leap 1 or Hololens 2 to Magic Leap 2), sample apps, issue reporting,
and bug tracking. Developers will have access to a Developer Support team, ready to help
resolve issues as they arise.
We provide a Developer portal, which includes API documentation, forums, snippets, migra-
tion guides (e.g., Magic Leap 1 or Hololens 2 to Magic Leap 2), sample apps, issue reporting,
and bug tracking. Developers will have access to a Developer Support team, ready to help
resolve issues as they arise.
Each organization will be dierent, whether a custom application was created or an ISV appli-
cation is being used. The management of that application by the available OS is critical to the
success of the deployment. Here are a few scenarios:
IMPORTANT NOTE: It is critical that the IT administrator validates the ISV or application de-
veloped works with the OS version on the devices before the application is pushed out on the
devices as each OS update change impacts the application.
OS updates: These can occur over the air
and should occur when the device is turned
on in Normal mode or in Standby mode.
If the device is in Sleep mode, the update
will not work. However, opportunities for
OS updates can vary by MDM. ArborXR
downloads the image, while other MDMs
can require the IT admin to download the
image. The image can be found on the Hub
under OS Installer, if a device is not plugged
in there is an option to download and install
the desired OS. Note: Depending on the
update or number of updates, the device is
not supported by -4 versions. Refer to the
update path for more information.
— The enterprise created its application and
is constantly performing updates. The orga-
nization must provide the new OS updates
to the general population of end users, who
should only receive the updated application
and OS once the development team has
tested the application with that OS.
Device groups: This provides the capability
to manage settings and application cata-
logs for multiple devices.
Application Management: Applications
can be pushed or erased with an MDM or
manually by using the HUB.
User Prole Maintenance: If multi-user is
being leveraged, user proles are required to
be manually added and deleted.
Kiosk mode: This prevents users from
entering the home menu or exiting the app;
disables notication pop-ups; and allows
remote start/stop apps and an option to au-
to-restart apps. Kiosk mode can be enabled
via ADB commands or with an MDM.
— The enterprise is using an ISV application
that provides an updated version regularly,
and the company chooses to update the
application and OS regularly. The ISV appli-
cation should only be updated with the OS
version that it is suggested to use.
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