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Warranty
New M2s ordered from MakerGear or from an authorized
MakerGear distributor have a Six-Month Non-Transferable
Limited Warranty. MakerGear will replace defective parts on
M2s that are under warranty. Replacement parts may be new
or refurbished and include free shipping in the US only. Non-US
customers are responsible for the shipping costs for
replacement parts.
Exceptions
The M2 has an open design (no proprietary cartridges) and M2
owners are free to use 3rd party filament. However, the
MakerGear hot end is only covered when MakerGear filament
and authentic MakerGear components are used. Due to
variances in quality, MakerGear is unable to provide tech
support for issues related to third party filament. If you are
using filament or extruder components from a third party, you
must contact your vendor for technical support. The six-month
warranty offered by MakerGear does not cover machine abuse.
Technical Support lives on our website at
www.makergear.com/pages/support
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