www.masimo.com 21
Chapter 4: Service and Maintenance
The following chapter contains information about service, repair, and warranty.
Maintenance
Service and Return Procedure
Contact Masimo for product support. If needed, an RMA will be provided for repair or replacement. Masimo can be
reached at 800-326-4890. For customers outside the United States, local contact information can be found at
http://service.masimo.com.
Clean contaminated/dirty equipment before returning per Maintenance and Cleaning instructions. Make sure the
equipment is fully dry before packing. Package the device securely, in the original shipping box if possible, and
enclose the following information and items:
• Include the RMA form provided, or a letter describing in detail any difficulties experienced with Masimo W1. Include the
RMA number in the letter.
• Warranty information, a copy of the invoice or other applicable documentation must be included. Purchase Order number
to cover repair if the device is not under warranty, or for tracking purposes if it is.
• Ship-to and bill-to information. Person (name, telephone/Telex/fax number and country) to contact for any questions
about the repairs.
• A certificate stating that the device has been decontaminated for bloodborne pathogens.
• Return the device to Masimo at the address listed in Contacting Masimo on page 22 below.
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