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Lowes.com/masterforge
TROUBLESHOOTING
Low heat, natural
gas.
Gas pressure is signicantly
affected by gas line and
length of gas line from
house gas line.
Check your gas line and make corrections by
followong the chart below.
From House to Grill
Distance Tubing Size
Up to 25 ft. 3/8 in. diameter
26 - 50 ft. 1/2 in. diameter
51 - 100 ft.
1/3 in. of run 1/2 in.
2/3 in. of run 3/4 in.
Low heat,
LP gas.
The propane regulator
assembly incorporates an
excess ow device designed
to supply the grill with
sufcient gas ow. Rapid
changes in pressure can
trigger the excess ow
device, providing a low
ame and low temperature.
Please follow these instructions:
1. Make sure all burners are “OFF”.
2. Open the tank valve and wait 5 minutes.
3. Light the burner one at a time following the
lighting instructions listed on the door liner.
Low heat
generated with
knob in “HIGH”
position.
1. Low heat is found in
natural gas models.
2. Ports are blocked.
3. LP tank has run out.
1. This model is set for 7 in. natural gas usage.
Please check your natural gas supply system
to have correct gas pressure. Regulator is
not needed for NG model. Check the orice if
you installed NG nozzles.
2. Clear ports of any obstructions.
3. Rell the LP tank.
Sudden drop in
gas ow or low
ame.
1. Out of gas.
2. Excess ow valve tripped.
3. Vapor lock at coupling nut/
LP cylinder connection.
1. Check for gas in LP cylinder.
2. Turn off knobs, wait 30 seconds and light
grill. If ames are still low, turn off knobs
and LP cylinder valve. Disconnect regulator.
Reconnect regulator and leak test. Turn on
LP cylinder valve, wait 30 seconds and then
light grill.
3. Turn off knobs and LP cylinder valve.
Disconnect coupling nut from cylinder.
Reconnect and retry.
Problem Possible Cause Corrective Action
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