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Matrix ETERNITY User Manual

Matrix ETERNITY
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SLT User Guide
For ETERNITY and SARVAM UCS

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Matrix ETERNITY Specifications

General IconGeneral
VoIP Channels32
Maximum CO Lines32
Music on HoldYes
Caller IDYes
Power Supply100-240V AC, 50/60Hz
Extensions500
Trunks32
FeaturesCall Forwarding, Call Transfer, Call Waiting
Maximum Users500
Maximum IP Extensions500
VoIP ProtocolsSIP
Voice CodecsG.711, G.729
Call FeaturesCall Forwarding, Call Waiting, Call Transfer
NetworkingGigabit Ethernet

Summary

Making Calls

Making a Second Call

Steps to add a second call while on an active call, and how to retrieve held calls.

Receiving Calls

Basic procedure for answering incoming calls by lifting the handset or using speakerphone.

Abbreviated Dialing

Using Global Directory

Accessing contacts via the system's global directory.

Using Personal Directory

Accessing contacts stored in the personal directory.

Account Code

Account Code by Number

Using account codes by dialing them before the desired number.

Alarms

Set Once Only Alarm

Setting a single-occurrence alarm.

Set Daily Alarm

Setting a recurring daily alarm.

Cancel Once Only Alarms

Cancelling a previously set one-time alarm.

Set/Cancel Voice Guided Alarms

Managing alarms using voice prompts.

Auto Call Back (ACB)

ACB on Busy Extension/Trunk

Automatically redialing when an extension or trunk is busy.

Auto Call Back (ACB) (Cont.)

ACB on No Reply

Auto redialing when the called extension does not answer.

Cancel ACB

Deactivating the auto call back feature.

Authority Code (Using Walk-In Class of Service)

Auto Redial

Set Auto Redial

Configuring automatic redial.

Cancel Auto Redial

Deactivating automatic redial.

Background Music

Set Background Music on Extension

Enabling background music for an extension.

Cancel Background Music on Extension

Disabling background music for an extension.

Barge-In

Blind Transfer to Extension Users Mailbox

Call Chaining

Call Forward (CF)

Call Forward - Scheduled

Scheduling call forwarding based on specific time periods.

Call Forward - Scheduled

Set CF-Scheduled for Working Hours (Day)

Scheduling call forwarding for daytime working hours.

Set CF-Scheduled for Break Hours

Scheduling call forwarding for designated break times.

Cancel Call Forward

Cancelling previously scheduled call forwarding settings.

Call Forward Scheduled (Cont.)

Set CF-Scheduled for Non-Working Hours (Night)

Scheduling call forwarding for night or non-working hours.

Cancel CF for All Time Zones

Cancelling all scheduled call forwarding across all time zones.

Call Follow Me

Set Call Follow Me, from the Remote Extension

Activating call forwarding from a remote location.

Cancel Follow Me, from Your Extension

Deactivating call forwarding from the current extension.

Call Hold

To Put a Party on Hold

Placing an active call on hold.

Retrieve the Party on Hold

Resuming a call that was placed on hold.

Call Park

Park a Call

Temporarily storing a call for later retrieval.

Retrieve Parked Call

Retrieving a call that was parked.

Call Pick Up - Group

Call Pick Up - Selective

Call Toggle

Call Transfer

Transferring call to an Extension

Forwarding a call to another extension.

Transferring call to Trunk

Forwarding a call to an external trunk line.

Calling Line Identification Restriction (CLIR)

To enable CLIR

Restricting the display of caller ID.

To disable CLIR

Enabling the display of caller ID.

Cancel all Features of an Extension

Conference

Conference 3-Party

Establishing a three-way conference call.

Conference - Dial-In

Schedule a Conference

Planning a dial-in conference call.

Initiate/Join the Conference

Starting or joining an active dial-in conference.

Cancel the Conference

Terminating an active dial-in conference.

Conference - Multiparty

Multiparty Conference

Conducting and managing multi-party calls.

Temporarily Leave Conference

Exiting a conference call temporarily.

Rejoin Conference

Returning to a conference call after temporary leave.

Permanently Leave the Conference

Permanently exiting a conference call.

Cancel Conference

Terminating an active multiparty conference.

Conversation Recording

Digital Output Port (DOP)

Turn on DOP from Extension

Activating the Digital Output Port.

Turn off DOP from Extension

Deactivating the Digital Output Port.

DISA Login

Do Not Disturb (DND)

Set DND

Configuring DND for different call types (all, internal, external).

Cancel DND

Disabling the Do Not Disturb feature.

DND Override

Door Lock

To Open Door Lock device

Opening a door lock device remotely.

To unlock the COSEC Door Controller

Unlocking a COSEC door controller.

Door Phone

Routing Mode for Door Phone - Scheduled Mode

Setting scheduled door phone routing.

Routing Mode for Door Phone - Manual Mode

Setting manual door phone routing.

Routing Destination - Manual Mode (to an Extension)

Setting manual destination for door phone calls to extensions.

Routing Destination - Manual Mode (to an External Number)

Setting manual destination for door phone calls to external numbers.

Dynamic Lock

Set Dynamic Lock - Manual

Manually configuring dynamic lock settings.

Set Dynamic Lock - Automatic

Automatically configuring dynamic lock settings.

Dynamic Lock (Cont.)

Toll Control - Level 0 (Default: All Calls)

Toll control setting allowing all calls.

Toll Control - Level 1 (Default: Local Calls)

Toll control setting for local calls only.

Toll Control - Level 2 (Default: National Calls)

Toll control setting for national calls.

Toll Control - Level 3 (Default: No Calls)

Toll control setting blocking all calls.

Emergency Call

Flashing on Trunk

Forced Answer

Forced Call Disconnection

Hotdesk

Set Hotdesk, from the Remote Extension

Activating hotdesking from a remote location.

Cancel Hotdesk, from your Extension

Deactivating hotdesking from the current extension.

Hotline

Set Hotline to Extension/Department Group/VMS

Configuring a direct line to a destination.

Set Hot Outward Dialing

Enabling direct outward dialing.

Set Hot Outward Dialing with Number

Setting direct outward dialing to a specific number.

Set Hotline Timer

Configuring the duration for a hotline.

Cancel Hotline/Hot Outward Dialing

Deactivating hotline and outward dialing services.

Interrupt Request

Last Caller Recall

Last Number Redial

Live Call Supervision

Meet Me Paging

Message Wait

Set Message Wait

Indicating a new message is waiting.

Cancel Message Wait

Clearing the message wait indicator.

Retrieve New Message

Accessing waiting messages.

Mute

Mute (Before Call)

Muting the microphone before initiating a call.

Mute (During an on-going Call)

Muting the microphone during an active call.

Mute (Cont.)

UnMute

Restoring microphone audio after muting.

Paging

Presence

Raid

Trunk Reservation

Reserve a Trunk

Securing an outgoing trunk line.

Cancel Trunk Reservation

Releasing a reserved trunk line.

User Absent/Present

Set User Absent

Marking the user as absent.

Set User Present

Marking the user as present.

User Password

Change User Password

Modifying the user password.

Voice Help

Voice Mail

Accessing Voice Mail from Extension

Retrieving voicemail from an extension.

Accessing General Mailbox from Extension

Accessing a general mailbox.

Reminder

Set Reminder

Creating a reminder notification.

Cancel Reminder

Deleting a set reminder.

Set/Cancel Voice Guided Reminder

Managing reminders using voice prompts.

Room Monitor

Selective Port Access

Walk-In Class of Service

To Walk-In into the other Extension

Entering another extension's service class.

To Walk-Out of the other Extension

Exiting another extension's service class.

Forced Release Order (for E&M MFCR2 only)

Manual Priority Intrusion (for E&M MFCR2 only)

Floor Service (for Hospitality)

Mini Bar (for Hospitality)

Room Maid Status (for Hospitality)

User Definable Fields

Redundancy Notification Call

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