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ENGLISH
LIMITED HOME USE WARRANTY
EXCLUSIONS AND LIMITATIONS
Who IS covered:
• The original owner and is not transferable.
What IS covered:
• Repair or replacement of a defective motor, electronic component, or defective part and is the sole remedy of the warranty.
What IS NOT covered:
• Normal wear and tear, improper assembly or maintenance, or installation of parts or
accessories not originally intended or compatible with the equipment as sold.
• Damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, neglect, theft, vandalism,
fire, flood, wind, lightning, freezing, or other natural disasters of any kind, power reduction, fluctuation
or failure from whatever cause, unusual atmospheric conditions, collision, introduction of foreign objects
into the covered unit, or modifications that are unauthorized or not recommended by Matrix.
• Incidental or consequential damages. Matrix is not responsible or liable for indirect, special or consequential
damages, economic loss, loss of property, or profits, loss of enjoyment or use, or other consequential damages
of whatsoever nature in connection with the purchase, use, repair or maintenance of the equipment. Matrix does
not provide monetary or other compensation for any such repairs or replacement parts costs, including but not
limited to gym membership fees, work time lost, diagnostic visits, maintenance visits or transportation.
• Equipment used for commercial purposes or any use other than a single family or Household, unless endorsed by Matrix for coverage.
• Equipment owned or operated outside the US and Canada.
• Delivery, assembly, installation, setup for original or replacement units or labor or other
costs associated with removal or replacement of the covered unit.
• Any attempt to repair this equipment creates a risk of injury. Matrix is not responsible or liable for any damage, loss or liability
arising from any personal injury incurred during the course of, or as a result of any repair or attempted repair of your fitness
equipment by other than an authorized service technician. All repairs attempted by you on your fitness equipment are undertaken
AT YOUR OWN RISK and Matrix shall have no liability for any injury to the person or property arising from such repairs.
• If you are out of the manufacturer’s warranty but have an extended warranty, refer to your extended warranty
contract for contact information regarding requests for extended warranty service or repair.
SERVICE/RETURNS
• In-home service is available within 150 miles of the nearest
authorized Service Provider (Mileage beyond 150 miles from an
authorized service center is the responsibility of the consumer).
• All returns must be pre-authorized.
• The warranty is limited to replacing or repairing, at the servicer’s
and/or manufacturer’s option, the same or comparable model.
• Defective components may be requested to be returned to the
manufacturer upon completion of warranty service using a prepaid
return shipping label. If you have been advised to return parts and
did not receive a label, please contact Customer Tech Support.
• Replacement units, parts and electronic components
reconditioned to as-new condition by the manufacturer
or its vendors may sometimes be supplied as warranty
replacement and constitute fulfillment of warranty terms.
• This warranty gives you specific legal rights, and
your rights may vary from states to state.
LIMITED HOME USE WARRANTY
WEIGHT CAPACITY:
350 LBS (159 KG)
ELECTRONICS & PART: 10 YEARS
CONSOLE: 3 YEARS
Matrix warrants the electronic components, finish and
all original parts for the period specified above from
the date of original purchase, so long as the device
remains in the possession of the original owner.
FRAME/DRIVE MOTOR/CUSHIONING • LIFETIME
Matrix warrants the frame, motor and cushioning against defects
in workmanship and materials for the lifetime of the original
owner, so long as the device remains in the possession of the
original owner. (The frame is defined as the welded metal base
of the unit and does not include any parts that can be removed.)
LABOR • 1 YEAR
Matrix shall cover the labor cost
for the repair of the device for the
period specified above from the
date of the original purchase, so
long as the device remains in the
possession of the original owner.
CUSTOMER TECH SUPPORT
DO NOT RETURN TO THE RETAILER if you have any problems
during assembly or if parts are missing.
For fast and friendly service, please contact one of our trained
customer support technicians via phone, email or our website.
1-800-335-4348
www.matrixfitness.com
info@johnsonfit.com
Matrix Fitness
1600 Landmark Drive,
Cottage Grove WI, 53527
We want to know if you have a problem and we want to have an opportunity to
correct it for you. Additional product information is available on our website.
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