Matrix XIR Troubleshoot Manual

10/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console
ERROR CODES (OTHER THAN ECL ERRORS) TOC
0441, Unsupported, Model, IO
Unsupported
Model Detected
message.
MAY display 
error.
Replace Console
TSG-RB31
UNSUPPORTED
Console displays IO
Error
IO
Perform OS Restore
and update to latest
software version
Replace Console
TSG-RB35
OTHER
Any other error
message is displayed
Update software to
latest version.
Restore Factory
Defaults and ensure
the correct Machine
Type is chosen.
Perform OS Restore
and update to latest
software version
Replace Console
TSG-RB36
Didnt fix?
Note the error
displayed in Action
Plan.
Cycle power
Is error
degrading
console
performance?
Press OK & ignore.
Cycle power if
needed. Many
errors are benign.
No
Yes
Check CC
connections.
Ensure Demo Mode
is off.
Didnt fix?
Perform OS Restore
and update to latest
software version
Update software to
latest version.
Restore Factory
Defaults and ensure
the correct Machine
Type is chosen.
If your issue persists, Click here.
Additional Information
• Error Codes with a standardized 4-character alphanumeric ID are described in the Master Error
Code List and typically relate to hardware failures. This page relates to software error codes.
• Reference for valid LCB/MCB type code as displayed by the console:
Model
Type Code
Model
Type Code
Model
Type Code
T30
0x04
T30
0x0E
T70
0xC1
T30
0x06
T50
0x0E
T75
0xC1
A30
0x0B
TF30
0x0E
T70
0xC2
E50
0x0C
TF50
0x0E
T70
0xC3
R50
0x0C
E30
0x12
T75
0xC3
U50
0x0C
R30
0x12
T75-02
0xC3
C50
?
U30
0x12
A50
0x15

Matrix XIR Specifications

General

Signal-to-Noise Ratio	>90dB
Type	Analog
Inputs - Other	2 x RCA (Tape/CD)
Outputs - Main	2 (L/R)
Phantom Power	Yes
Frequency Response	20Hz - 20kHz