Matrix XIR - Other Issues Not Found; NOT FOUND

19/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console
OTHER TOC
Not Found
A fix to my failure
isnt found in this
Guide
NOT FOUND
Escalate to Team
Lead or QA
Include all pertinent
detail in action plan.
If directed to replace
console:
TSG-ZB39
If you cannot find a resolution to your observed or reported failure in this document, you may have
discovered a new failure!
If a console is replaced after referencing this page, your “Why” reason likely will not be “Directed by
TSG/ECL”
Discuss this case with your Team Lead.
Team Lead: Verify you agree with everything your Rep has done to this point.
You may need to involve R&D & QA. This document may need to be revised.
Do you have suggestions/ideas about this document?
Email contentmanagement@johnsonfit.com or jake.sleppy@johnsonfit.com.