Matrix XIR - Speed and Resistance Errors; SPEED; ELEVATION; RESISTANCE

18/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console
SPEED & RESISTANCE ERRORS TOC
Belt, Step, Level, RPM, Elevation
Different than
commanded
SPEED
ELEVATION
RESISTANCE
Troubleshoot MCB/
LCB & check for
Error Codes
Replace Console
TSG-TB34
TREADMILL
Belt doesnt move
after console
software update
This is a known
software update
bug. Software
update can change
the internal machine
type setting.
Didnt fix?
Restore Factory
Defaults and ensure
the correct Machine
Type is chosen.
Update software to
latest version.
Restore Factory
Defaults and ensure
the correct Machine
Type is chosen.
RPM
RPM readout is
incorrect
Update software to
latest version.
Restore Factory
Defaults and ensure
the correct Machine
Type is chosen.
If your issue persists, Click here.
Additional Information
• Speed Errors & Resistance Errors are rarely related to console failures without an accompanying
error code. Reference MCB/LCB troubleshooting documentation or the Error Code List.
• Treadmills may be reported as “not getting up to commanded speed”. This frequently occurs as
the belt/deck friction increases as it approaches end of life. Consider replacing components.
• Treadmills may be reported as giving “Over-speed” errors. This is caused when a heavier user is
using the machine at low speed & high incline. No current solution exists, other than increase
commanded speed or decrease incline.
• A reference for MCB/LCB LED codes can be found in each model’s Service Manual.