Fault Possible Cause
Unable to turn
on the device.
Low or no power.
Solution
Connect the Speakerphone via
USB to a PC/MAC port or
USB wall charger to charge.
Speakerphone shuts
down almost
immediately
after booting up.
Insufficient
battery capacity.
Connect the Speakerphone via
USB to a PC/MAC port or USB
wall charger to charge.
No sound.
Is the connection correct?
Is the volume turned on?
Select the correct sound
source input; adjust the device.
Speakerphone is not
detected by the
PC/MAC via USB.
Possibly faulty USB or
PC/MAC USB port.
Consider plugging the device into
another USB port or change to a
different USB cable.
Speakerphone not
responding to any clicks
or through the PC.
The system may be stuck
in an unknown state.
Press and hold the power button
for at least 8 seconds to reset
the Speakerphone.
Unable to charge
the device.
The charging device
is in fault or the battery
is already full.
If the battery is draining and
cannot be charged anymore;
It is possible that the battery has
malfunctioned. Please contact
MAXHUB customer support for
possible solutions or RMA.
8.3 Troubleshootings
The following table contains common faults and their solutions. Please read it carefully.
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